Refund policy

Return & Refund Policy

Last Updated: August 2026

At Sheraz Fabrics, we want you to be completely satisfied with your purchase. Please read our return and refund policy carefully before placing your order.

1. Eligibility for Returns

We accept returns only if the product is:

  • Damaged or defective upon delivery.

  • Different from the product ordered.

  • Received with a missing or incorrect item.

The return request must be made within 7 days of receiving the order.

2. Fabric & Unstitched Products

Because fabrics are cut, measured, and prepared specifically for customer orders, cut fabric, opened fabric, or used fabric is generally non-returnable unless the product was damaged, defective, or incorrectly sent by Sheraz Fabrics.

Please check your order carefully before cutting or altering the fabric.

3. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Please provide:

  • Your order number.

  • Clear photos/videos of the product.

  • Photos of the packaging, if applicable.

  • A brief description of the issue.

Our team will review the request and provide the appropriate solution.

4. Non-Returnable Items

The following items cannot normally be returned:

  • Used or washed fabrics.

  • Cut or altered fabrics.

  • Products damaged after delivery due to customer handling.

  • Products without their original condition or packaging.

  • Items returned after the 7-day return period.

  • Customized or specially prepared orders.

5. Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed through the applicable payment method. Processing time may vary depending on the payment provider or bank.

6. Exchange

If an item is defective, damaged, or incorrectly shipped, we may offer an exchange or replacement, subject to product availability.

7. Return Shipping

If the return is due to an error by Sheraz Fabrics, such as receiving a wrong or defective product, we may cover the applicable return shipping cost.

For other return requests, the customer may be responsible for return shipping charges.

8. Order Cancellation

Order cancellation requests should be made as soon as possible after placing the order. Once an order has been processed, dispatched, cut, or prepared, cancellation may no longer be possible.

9. Contact Us

For return or refund requests, please contact us:

Sheraz Fabrics
WhatsApp / Phone: 03157291345
Email: sherazkhan14371@gmail.com
Address: G9 Markaz, Karachi Company, Shaheen Bara Market, Shop No. 2, Sheraz Fabrics

We reserve the right to review each return and refund request individually to ensure it meets the conditions of this policy.